To Whom It May Concern:
Cheers. My name is Carlos Aguilar. Yesterday, I called your customer service line and created a file re: my Shark S3101.
I recently took up the inglorious task of maintaining the tile throughout my home.
While I’m happy to report that my Shark S3101 has served me well, I’m sad to report that it hasn’t serve me always.
We bought our Shark at the local Target over a year ago. We considered it an investment. Sadly, the hook piece on the handle snapped thereby rendering the pole inoperative.
This meant I had to continue the job on my hands and knees.
As you might recall the temperature in LA was in the 90’s that week.
I called in hopes of redeeming my experience by having a replacement piece sent to me. I was surprised to learn though that you do not provide a replacement for this part. While you were courteous enough to offer a great discount on the S3251, I’m afraid even then I would have to come out of pocket over $50.
I’m hopeful you might redeem our purchase by replacing our S3101.
I’ll be happy to document our correspondence on my parenting blog,www.bigbrowndad.com
I look forward to hearing back.
Big.Brown.Dad